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ENTERPRISE PRICING
Fair Prices, Guaranteed
IOSO BUSINESS STANDARD SERVICES AGREEMENT
Transparent - No Hidden Costs - Client Forward Pricing - No Term Requirements
GENERAL LABOR
$185/hr
This is the general tech support hourly rate - any requests outside of the provided managed services can be billed at this rate for Time and Material tasks.
MANAGED HYPERVISOR
$250/Device
Managed Hypervisor Standard handles Monitoring, Patching, Configurations, and Configuration Change Requests. Will grant device point of contact helpdesk support access to create requests and receive assistance. Does not include Hypervisor Applications support (EX.vCenter), this is host device only. Standard SLAs applies, for customized SLAs or added Applications support please request a quote from Enterprise Pricing below.
MANAGED SERVER
$150/Device
Managed Server Standard handles Monitoring, Patching, Configurations, and Configuration Change Requests for any Physical or Virtual server. Will grant device point of contact helpdesk support access to create requests and receive assistance. Does not include Server Software Applications support (EX.Microsoft SQL Server), this is a host device support only. Standard SLAs applies, for customized SLAs or added Applications support please request a quote from Enterprise Pricing below.
MANAGED WORKSTATION
$70/Device
Managed Workstation Standard handles Monitoring, Patching, and Webroot Anti-Virus. No access to helpdesk, this is a device management agreement only. For helpdesk pricing please request a quote from Enterprise Pricing below.
MANAGED FIREWALL/ROUTER/L3 SWITCH
$70/Device
Network Firewall Device Standard handles Monitoring, Patching, Configurations, and Configuration Change Requests. Will grant device point of contact helpdesk support access to create requests and receive assistance. Standard SLAs applies, for customized SLAs please request a quote from Enterprise Pricing below.
MANAGED L2 SWITCH
$35/Device
Network Switch Device Standard handles Monitoring, Patching, Configurations, and Configuration Change Requests. Will grant device point of contact helpdesk support access to create requests and receive assistance. Standard SLAs applies, for customized SLAs please request a quote from Enterprise Pricing below.
MANAGED WIFI CONTROLLER/ACCESS POINTS
$25/Device
Network WIFI Controller/Access Point Device Standard handles Monitoring, Patching, Configurations, and Configuration Change Requests. Will grant device point of contact helpdesk support access to create requests and receive assistance. Standard SLAs applies, for customized SLAs please request a quote from Enterprise Pricing below.
IOSO ENTERPRISE SERVICES AGREEMENT
Fixed Monthly Fee - Transparent Yearly Increases - Tiered Device Quantity Model
NETWORK DEVICE MANAGEMENT
IOSO utilizes a ‘defense in depth’ methodology in its approach to Network Device Management. This component leverages the expertise of our IOSO Security Division with best of breed manufacturers in firewalls, IPS/IDS, virus protection, remote access VPN, SPAM protection, and content filtering. Included in this offering:
• Device Management
• Device Patching
• Monitoring & Reporting
• Configuration Backups
• Requests for Change
IOSO manages and maintains the infrastructure including Servers, Storage, LAN, and WAN to ensure maximum uptime and reliability in systems. Included in this offering:
• 24/7 monitoring and alerting on all network devices
• LAN/WAN Support (including interface with telecommunication providers)
• Server & Storage Management
• Backup & Restore Management and Remediation - Requires Client provided backup software, alternatively backup software can be purchased through IOSO.
• Infrastructure Application Support (Exchange, SharePoint, Citrix, VMWare, etc.)
• VOIP SIP Trunk Support – IOSO Approved VOIP providers are required for full telephony/VOIP support.
Managing PCs and mobile devices presents a problem for many organizations today. Organizations look to increase employee productivity while securing all data and thus a constant need for upkeep and support on these devices exists. IOSO provides easy, secure, and reliable support of all end point devices on the network. IOSO endpoint management in this offering:
• Windows Devices – Fully covered and provided by IOSO.
• Apple Devices – Requires Client provided endpoint management software, alternatively Apple Endpoint management software can be purchased through IOSO.
• Mobile Device Policies – Requires Azure Premium Licensing for MDM policies through Intune. Alternatively Mobile Device management software can be purchased through IOSO.
• Application Support - VPN, VMWare, Exchange, SharePoint, Active Directory, Google Suite
• Client Line of Business Applications – IOSO will work with vendor support as needed. Direct technical support for Line of Business Applications is not provided.
• Requires Client provided backup software, alternatively backup software can be purchased through IOSO.
Most organizations overlook IT investments necessary to support a new offering or expand on their existing business. IOSO’s team of engineers and Technical Account Managers will work hand-in-hand with Clients to ensure that the IT budget is invested wisely and predictably. Included in this offering:
• Virtual CIO/IT Director role
• Emerging technologies research
• Business Continuity Design and Testing
• Procurement Assistance
INFRASTRUCTURE MANAGEMENT
ENDPOINT MANAGEMENT
STRATEGIC PLANNING
For Enterprise agreement pricing and information please submit a contact request below:
IOSO Home
Fixed Monthly Fee - No Contracts - Hardware/ISP Agnostic
$19/mo
IOSO Home handles Monitoring, Patching, Configurations, and Configuration Change Requests for your home network devices such as routers, firewalls, switches, & access points. We will ensure the latest security patches and updates are applied to your homes network devices. We will also configure and maintain your wireless network (WIFI) to ensure you are leveraging the latest security configurations supported by your equipment.
For IOSO Home signup and information please submit a contact request below: